This year, the Stevie Awards took place on February 24th at Caesars Palace in Las Vegas, Nevada. The awards registered a 10% increase from 2016 with over 2,300 nominations from organizations of all sizes in various industries as reported by PR Newswire. The competition had 77 professionals from around the world acting as judges with 75 members determining the Gold, Silver and Bronze Stevie Award placements.
Securus Technologies, an enforcement and correction agency whose headquarters are in Dallas, Texas scooped the best customer service award courtesy of its training department. The company handles about 1,200,000 inmates across North America through the provision of civil and criminal justice technology and facilitation of ongoing investigations as shown on their website.
Receiving the award, Ian Jones who is the director of support services expressed his gratitude to the training team who are the reason Securus won the award. He also noted that the company’s net promoter score and customer satisfaction indices were at an all-time high.
The senior vice president, Danny de Hoyos echoed these sentiments and also appreciated the fact that their efforts towards ensuring an excellent customer experience were recognized. Securus Technologies beat other key players in this category in what is termed by PR Newswire as the world’s top awards for customer service, contact center, business development and sales professionals.
The future of Securus Technologies is bright. They have managed to ensure their customers are satisfied which is a crucial business component in the unique security space. Competitors and other stakeholders should borrow a leaf from them by ensuring that good customer experience is intrinsic.
Interested parties should also come up with more awards for exemplary performers who set a good precedent for new and existing business people. Securus Technology promises to continue providing customer centric solutions to all customers.