Papa Johns simply has the best nationwide pizza. They offer up all sorts of deals throughout the week, and there’s always a little free cup of dipping sauce in each box. And I love being able to bite into that crisp pepperoni at the end of the pizza.
But something through my favorite pizza company into turmoil recently. The guy that used to be on all the commercials used a racial slur during a company meeting. In fact, he used the slur over a conference call with a lot of people listening.
According to Bloomberg, the backlash of this slur was harsh. Suddenly, the commercials disappeared from football games and billboards were taken down from baseball stadiums. I began to wonder if my favorite pizza chain would survive this turmoil.
Fortunately, Steve Ritchie took over as CEO. He immediately issued an apology that is thorough and full of accountability. The guy is promising to send all of these outside workers and auditors to each of its stores. Steve Ritchie wants to understand if his company has any racial or cultural biases. Read more about Steve’s promotion here.
He’s then going to stamp out any racial intolerance in any store across the country. He’s already sent his senior management team on the road to listen to employees, customers and franchisees. They’re coming up with a comprehensive plan to nip any problems right in the bud.
You can read the apology right on the company’s website. Steve Ritchie shows a whole lot of vulnerability which is pretty rare in the corporate world. He says all the right things like the words of the former CEO don’t represent the culture of the company, but, Steve knows as well as I do, words are cheap.
That’s why I’m impressed with the actions of the company. It shouldn’t be long before Papa Johns gets right back on top of the world of pizza. All of these actions should put any negativity in the rear-view mirror so that I can continue to get my pizza specials on game days.
From this source: https://en.wikipedia.org/wiki/Papa_John%27s_Pizza